20GR® — SPECIALTY COFFEE
Privacy Policy
Last updated: 15 September 2026
Who we are
The 20 Grams app and website are operated by TWENTY GRAMS RESTAURANT CO WLL (Kuwait, Commercial Registration No. 370802) and its franchise partners in the countries where we operate. This policy explains what we collect when you use our app, website, and loyalty program ("grams"), and how we use it.What we collect
- Account details — your phone number (required to sign in), and optionally your name, email, and birthday.
- Orders & loyalty — what you order, when and at which branch, grams earned and redeemed, rewards and promo codes used.
- Delivery details — addresses and driver notes you save, and car details you add for car pickup.
- Device & usage — a push-notification token if you allow notifications, your app language, and in-app activity (screens viewed, items added) used to improve the app and personalise offers.
- Location — only if you grant permission, and only to suggest your nearest branch and set your delivery pin. We do not track your location in the background.
How we use it
To prepare and hand you your orders; run the grams loyalty program; send order updates; send offers and news only if you keep marketing notifications on (you can switch them off any time in Account → Manage alerts); understand what our customers enjoy so we can improve the menu; and prevent fraud or abuse of rewards.Who we share it with
Service providers who help us operate: our point-of-sale system (order details sent to the branch), payment processors when you pay online (we do not store your full card number or CVV), delivery couriers (your name, phone, address, and order for delivery orders), and our cloud hosting provider. We may also disclose information where the law requires it, and if our business is merged, acquired, or sold, your information may transfer as part of that transaction under the same protections. We do not sell your personal data to anyone.Payments and optional saved cards
Online payments are processed by the payment provider available in your country, including Tap or SADAD. We send the purchase amount, currency, order reference and relevant contact details to that provider. Where saved cards are available, saving is optional and requires your consent. Tap stores the card details; we retain processor identifiers, the card brand, last four digits, expiry, and consent records linked to your account for future purchases. We do not store the full card number or CVV. You can remove a saved card using its removal control at checkout. Removing a card or deleting your account blocks new use of that saved card in 20 Grams, and we request removal of the saved payment method from Tap. Processor removal may take longer; it does not cancel a payment already submitted. Payment, refund and consent records may remain where needed for reconciliation and accounting.Optional website advertising
Only with your permission, where advertising is enabled for your country, our website uses Meta, TikTok and Snap to measure advertising. This may share website events, product identifiers, purchase values, advertising click and browser identifiers, and hashed contact details for matching. Hashing does not make these details anonymous. Advertising identifiers are kept in this browser for up to 90 days. Rejecting advertising does not prevent ordering. You can withdraw permission below; this stops future browser tracking and clears stored advertising identifiers, but does not recall information already sent. Our mobile app does not send activity to these advertising partners.
We also count explicit Allow and Reject choices for 30 days, by country, without linking these counts to your account, contact details or advertising identifiers. These counts stay within 20 Grams and are not sent to advertising partners. Browser privacy signals are excluded from this count.
إعلانات الموقع الاختيارية
بعد موافقتك فقط، وعندما تكون الإعلانات مفعّلة لبلدك، يستخدم موقعنا Meta وTikTok وSnap لقياس الإعلانات. قد نشارك أحداث الموقع ومعرّفات المنتجات وقيم المشتريات ومعرّفات النقر والمتصفح وبيانات الاتصال بعد تحويلها إلى بصمات رقمية للمطابقة. هذه البصمات لا تجعل البيانات مجهولة الهوية. تُحفظ معرّفات الإعلانات في هذا المتصفح لمدة تصل إلى 90 يومًا. يمكنك الطلب دون الموافقة وسحبها أدناه لإيقاف التتبع اللاحق في المتصفح ومسح معرّفات الإعلانات المحفوظة، دون استرجاع ما أُرسل سابقًا. لا يرسل تطبيق الهاتف نشاطك إلى هؤلاء الشركاء الإعلانيين.
نحصي أيضًا اختيارات السماح والرفض الصريحة لمدة 30 يومًا حسب البلد، دون ربط هذه الأعداد بحسابك أو بيانات الاتصال أو معرّفات الإعلانات. تبقى هذه الأعداد لدى 20 Grams ولا تُرسل إلى الشركاء الإعلانيين. تُستبعد إشارات الخصوصية الصادرة من المتصفح من هذا الإحصاء.
How we protect it
Your data is stored in encrypted form with strict access controls. We will never contact you to ask for your password or verification codes.How long we keep it
Account data is kept while your account is active. Order and transaction records are kept as required for accounting and tax law. If you delete your account, your profile, addresses, cars, and push token are removed immediately; orders are kept anonymously.Your choices
- Edit your profile, addresses, and cars in the app at any time.
- Turn off marketing notifications in Account → Manage alerts.
- Delete your account from the Account page — the deletion is immediate and cannot be undone.
- Ask us about your data at info@20gramscoffee.com.
Children
Our services are intended for customers aged 13 and above. We do not knowingly collect data from children under 13.Changes
If we make material changes to this policy we will notify you in the app before they take effect.Questions? info@20gramscoffee.com · Terms & Conditions · Support