20GR® — SPECIALTY COFFEE
Support
Something wrong with an order, your grams, or your account? Talk to a person — we answer both of these.
An order has not arrived, or something is missing
Message us on WhatsApp with your order number — it starts with a W and is on your confirmation screen and receipt. We can see the order and sort it out with the branch.You were charged and the order did not go through
Send us the order number and the time. Payments that do not complete are reversed by the payment provider; if one has not come back, we will chase it for you.Grams, rewards or a gift card look wrong
Tell us what you expected to see. Grams are earned on what you actually paid, after any discount, and land when the order is handed over. Gift card credit appears in your wallet the first time you open your account with the number it was sent to.You want your account deleted
You can do it yourself: open the app, go to Account → Settings and choose Delete account. It removes your profile, addresses and grams. Order history is kept without your identity for accounting. If you would rather we did it, message us from the number on the account.المساعدة
عندك مشكلة في طلب أو في جراماتك أو حسابك؟ كلّمنا مباشرة — نردّ على الاثنين.